Welcome to the real thing…
We are a new business and look forward to supplying you with the most authentic phone case on the Australian market. We appreciate that things can go wrong and we encourage you to drop us a line if they do. We’ll get back to you as soon as we can and do everything we can to solve any problems that arise along the way.
If you love our cases, don’t keep us a secret, please like and share your photos on Instagram @truecase.au
Mon-Fri: 8:00 – 17:00
Sat: 8:00 – 12:00
We stand behind our product and to prove it, we offer a 12 month replacement warranty on all Australian orders. If your case cracks, chips or breaks as a result of general wear and tear, we will simply replace it once for free with no questions asked. We want you to love your case and for it to outlive your phone.
If your case is broken, write to us at firstname.lastname@example.org with pictures of the damage and we will organise one free replacement to be sent to you immediately at absolutely no cost.
We offer free standard shipping on all Australian orders! International shipping is available at a flat rate of AUD$25.
We would love to hear what you think of our cases and will send you an email shortly after your order with an invitation to leave us a review. As a small Australian business, we appreciate all reviews, be it by word of mouth or online. We’d also love to see your pictures of your case so tag us on Facebook or Instagram @truecaseau